Support

Contact Support

Multiple ways to reach us — choose the channel that works best for you.

Phone Support

Speak directly with our technical support team for real-time assistance with charger issues, installation questions, and urgent faults.

Monday to Friday
9:00 AM – 5:00 PM IST
Business Hours Only

Email Support

Send us a detailed description of your issue and we will respond within 1 business day. Attach photos or screenshots to help us diagnose faster.

Response within 1 business day
24 / 7 inbox monitoring
Recommended for Non-Urgent Issues

Submit a Ticket

Use our ticketing system to log your issue with full details — category, charger model, serial number, and description. Tracked from open to resolution.

Ticket ID issued on submission
Open a Ticket

Visit Us

Our support and engineering team is based at the Salzer Electronics head office in Coimbatore. Walk-in visits are welcome during business hours.

Salzer Electronics Limited
Samichettipalayam,
Coimbatore – 641 047
Tamil Nadu, India
Mon – Fri, 9 AM – 5 PM IST
Response SLA

What to Expect

Issue TypePriorityResponse TimeResolution Target
Charger completely down / faultedHighWithin 4 hours1 – 2 business days
Charging sessions failing / stoppingHighWithin 4 hours1 – 2 business days
CMS / mobile app issuesNormalWithin 1 business day2 – 3 business days
Billing or payment queriesNormalWithin 1 business day2 – 3 business days
Installation guidanceLowWithin 1 business day3 – 5 business days
General enquiriesLowWithin 1 business day3 – 5 business days